（1）：投訴信
Dear_______,
I am ______ (自我介紹) .I feel bad to trouble you but I am afraid that I have to make a complaint about_____.
The reason for my dissatisfaction is _______(總體介紹). In the first place,_______(抱怨的第一個方面). In addition, ___________(抱怨的第二個方面). Under these circumstances, I find it ________ (感覺)_______(抱怨的方面給你帶來的后果).
I appreciate it very much if you could _______(提出建議和請求), preferably ______(進一步的要求),and I would like to have this matter settled by ____(設定解決事情最后期限).
Thank you for your consideration and I will be looking forward to your reply.
Yours sincerely
Li Ming
（2）：詢問信
Dear ______,
I am ____________ (自我介紹). I am writing to see if it is possible for you to provide me with information regarding_______.(要詢問的內容)
First of all, what are ____________________?(第一個問題) Secondly, when will___________________?(第二個問題) Thirdly, is __________?(第三個問題)
I would also like to inquire ________(將最重要的問題單獨成段). Could you be so kind as to send me some relevant booklets on the above-mentioned aspects?
Thank you for you kindness, and your prompt attention to this letter will be highly appreciated.
Yours sincerely
Li Ming
